Covid-19

Availability

We are following government advice on Covid-19

Payments and booking changes

In order to help you during this difficult time we are offering the following options:

  • We are not collecting final payments from guests until nearer the time.
  • If we are unable/not allowed to accommodate your stay, we will of course refund your money if you don't want to re-book for another time. 
  • New bookings will have flexible cancellation policies, up to a few weeks before during these uncertain times

Please do talk to us if you need clarification or need help making changes

Arrival Processes

  • Self check-in We have installed key safes for key access to our properties
  • we also have electronic locks using plastic tags
  • We are on hand if you need us

Cleaning processes

We continue to clean the apartments thoroughly between stays and have adapted our processes as follows to :

  • Cleaners wearing gloves
  • Double cleaning
    • Wash and clean surfaces first using hot water and detergent
    • Clean again, using anti-bacterial agents.
  • Priority to all ‘high-touch’ and horizontal areas including:
    • keys, tags and lockboxes
    • handles: doors, wardrobes, fridges, ovens, loos, toasters, microwaves, kettle etc.
    • TV remote control, TVs, taps and light switches/ pull-cords, washing machine doors and buttons etc
    • Waste / Recycle bins
    • Dining chair backs, mirrors and bed heads
    • cutlery and crockery washed at the highest temperature 
  • Our cleaners will not access the apartments during your stay, if you need clean bedding, we can arrange this for you