We are committed to ensuring that your privacy is protected.
This Policy defines how we use and protect Data collected by us in relation to your use of the Web Site and any Services or Systems provided therein.
Data is collected and stored in compliance with the EU General Data Protection Regulation (GDPR) and, unless we are obliged by law to do so, your Data will not be disclosed to third parties.
What we collect
Home from Home Portsmouth Ltd holds basic contact information including names, phone numbers and email addresses for customers who have booked and enquired about staying in one of our properties. All the data we hold simply enables us to keep in touch for as long as you choose to hear from us. We will never sell your data or share it with any third parties.
We collect only such Data as is necessary to provide you with the best possible service.
Why do we collect the Data?
We request Data from you to enable us to respond to a request from you for information, to enable us to complete a booking as requested by you and, occasionally, send you promotional emails about special offers or other information which we think you may find interesting.
We collect statistics about your use of our website via Cookies to enable us to refine our service offering eg by removing pages which are rarely visited and adding further detail to pages which are more frequently visited by users.
Your Data Rights
You have the right to request details of the personal Data we hold about you (please use the Contact Us facility to raise your request and we will respond with a full list of any Data we hold about you).
If you would like us to keep in touch with you about future bookings or any special offers we have. Please provide your consent allowing us to keep your contact details on file.
You have the right to withdraw your consent for us to retain your Data at any point. Upon receipt of your instruction we will delete your Data after 180 days (the 180 day retention period is to enable us to respond to any Court authorised request from government or law enforcement officials for its disclosure).
You have the right to lodge a complaint regarding our collection, retention or use of your Data with the UK Information Commissioners Office (ICO).
We are committed to ensuring t
hat your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.