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IPRAC certificationProtected by IPRAC- Payment guarantee

I‑PRAC is leading the global fight against rental fraud. With over 20 years’ experience in holiday and business rentals, they are committed to transforming the industry for the benefit of travellers, rental agencies and property owners.

Their in-depth and robust verification process is designed to ensure that every member is a legitimate and professional operator. Anyone who registers their booking with I‑PRAC is also entitled to full compensation in the unlikely event that they fall victim to fraud committed by an I‑PRAC member.

I-PRAC has a robust application process and carries out rigorous checks on rental properties, owners and agents around the world, using innovative verification technology and working closely with government agencies and utility companies.

Your Safety is Our Priority: Understanding the IPRAC Framework at Home from Home Portsmouth

Meta Description: Discover what the IPRAC framework is and why its implementation at Home from Home Portsmouth apartments guarantees you a safer, more secure, and higher quality self-catering holiday on the Isle of Wight.

Here at Home from Home Portsmouth, we’ve always been passionate about providing our guests with a wonderful holiday experience. From the moment you book a stay in one of our Home from Home Portsmouth apartments, our focus is on your comfort, enjoyment, and peace of mind.

A key part of that commitment is our adherence to industry-leading safety and quality standards. You may have seen the term ‘IPRAC’ mentioned on our website or in our communications. But what exactly is it, and why is it so important for you, our guest?

What is IPRAC?

IPRAC is a simple but powerful framework used by the self-catering holiday industry to ensure properties are managed to the highest possible standards. The acronym stands for the five key stages of a guest's stay:

  • I - Inquiry: The initial booking and communication process.

  • P - Pre-Arrival: The information you receive before your holiday.

  • R - Arrival: Your check-in and first impressions at the property.

  • A - During the Stay: The quality of your experience while you’re here.

  • C - Departure: The check-out process and post-stay communication.

IPRAC isn’t just a checklist; it’s a comprehensive system that covers everything from fire safety and cleanliness to customer service and maintenance. For a property to be IPRAC compliant, it must undergo a rigorous assessment to prove it meets a long list of exacting criteria.

Why is it So Good That We Have IPRAC? (The Benefits for You)

While it involves significant work behind the scenes for us, the benefits for you, our guest, are clear and meaningful. Here’s why we’re proud to operate within the IPRAC framework:

1. Uncompromising Peace of Mind on Safety

Your safety is non-negotiable. IPRAC provides a stringent, industry-approved standard that goes beyond a simple self-assessment. It means our properties are regularly checked by independent experts to ensure:

  • Fire Safety: That all fire risk assessments are up-to-date, alarms are installed and working, and escape routes are clearly outlined.

  • Gas and Electrical Safety: That all certificates are current and all appliances are safe to use.

  • Water Hygiene: That measures are in place to prevent risks like legionella.

When you book an IPRAC-compliant property, you can relax completely, knowing that your well-being has been professionally prioritised.

2. A Guarantee of Quality and Consistency

The IPRAC framework ensures that the quality you see in our photos and read about in our descriptions is the quality you will experience. It covers standards for:

  • Cleanliness: A deep, hygienic clean between every guest stay.

  • Maintenance: A proactive approach to fixing issues and maintaining the property to a high standard.

  • Facilities: Ensuring that everything from the WiFi to the coffee maker is in full working order.

This means no unwelcome surprises—just a beautiful, well-maintained cottage ready for you to enjoy.

3. Clear and Professional Communication

From your first inquiry to your feedback after departure, IPRAC sets standards for clear, helpful, and professional communication. You can expect:

  • Accurate pre-arrival information with detailed directions, access instructions, and local tips.

  • A straightforward and welcoming arrival process.

  • Easy-to-find information in the property about how appliances work and what to do in an emergency.

  • A clear point of contact should you need anything during your stay.

This creates a seamless, stress-free experience from start to finish.

4. A Mark of Trust and Professionalism

Choosing holiday accommodation can sometimes feel like a gamble. The IPRAC accreditation is your sign that you are booking with a professional, reputable business that takes its responsibilities seriously. It’s a mark of trust that distinguishes a managed, quality-assured property from a more casual rental.

Our Commitment to You

At Home from Home Portsmouth, we chose to implement the IPRAC framework because it aligns perfectly with our own values: a dedication to excellence, a passion for customer care, and an unwavering commitment to your safety.

It’s not just a certificate on the wall; it’s our operational blueprint. It ensures that every time you stay with us, you can expect a consistent, high-quality, and secure holiday experience on the Isle of Wight.

We believe you deserve nothing less.

Ready to book your safe, secure, and quality-assured getaway? Explore our IPRAC-compliant accommodation today.